Return Exchange Policies

Return / Exchange Policy

Our Returns/Exchange department is available:


    Monday - Thursday: 10am - 6pm Est.
    Friday: 10am - 5pm Est.
    Saturday - Sunday: Closed

    Return/Exchange Policy is as follows:

    • If your shipment contains a defective product or the wrong item was sent to you, please contact us via phone or email to schedule a return within 14 days of receiving the product along with the invoice or packing slip and we will replace it at no extra cost. *Please understand if the product was damaged in shipping, we will file a claim with the carrier to help resolve the situation. This may take a few hours to a few days, we understand this may be an inconvenience, but this is why your shipment is insured (Only pertaining to UPS shipments).
      *Re-shipments will ship the same way the original order was placed.
    • If the wrong product, size or color is ordered by you, and you request an exchange; we will process and ship it after we receive the original product. You are responsible for the shipping cost. If you would like to return the product, a 10-25% (depending on product) restocking fee will be charged to cover the cost of handling.
    • EZ Hidewire may require a picture of the merchandise for claims including but not limited to: damaged goods, wrong size, wrong color and/or wrong item.
    • Please call or email us for a Return Merchandise Authorization Number (RMA#) so we can arrange for the return/exchange.
    • EZ Hidewire reserves the right to charge a restocking fee, 10-25%, depending on the product being returned.
    • Items must be returned in sellable conditions or it will NOT be refunded. We recommend that you insure your package when shipping to EZ Hidewire.
    • Unfortunately we cannot issue a refund for shipping charges, unless the product is defective or we are at fault.
    • For items (drop-shipped) not shipped from our main warehouse in Fort Lauderdale, Fl. additional fees for restocking may be charged.

    Wire Loom/Braided Sleeving/Heat Shrink Return Policy:

    • Any purchase by-the-foot is non-returnable and is non-refundable.

    Please note:

    1. All returns/exchanges must contain the invoice or packing slip.
    2. The item(s) must not be used and must be in its original condition for a refund.
    3. Products returned for exchange or refund after 15 days of receiving (based on tracking information provided by carrier) is subjected to a 25% restocking fee unless otherwise noted.
    4. Returns that request a credit to be issued, please allow 5-10 business days to be processed.
    Contact Info:
    Phone number: 954-867-9003